MEDREG Infographic - Complaint handling & Dispute Settlement Procedures available to Energy consumers

06-02-2020
MEDREG Infographic - Complaint handling & Dispute Settlement Procedures available to Energy consumers
MEDREG Infographic

This infographic is based on a report elaborated in 2018 by MEDREG and the Energy Community Regulatory Board (ECRB) that identified the complaint handling and dispute settlement procedures available to household customers in the energy market.

It provides the state of play of these procedures in different countries of the Mediterranean and Balkan regions, shares the best practices and offers recommendations for the implementation of minimum criteria to guarantee household consumers access to justice.

Based on the information provided by the Balkan and Mediterranean energy regulators, this infographic offers a comparative analysis of the different consumer protection aspects applied in these two regions.

The aim behind this overview is to bring out the best experiences, which can be easily embraced by other countries and to strengthen and improve the impact of complaint handling and dispute resolution functions.